阿姆斯特丹萬麗酒店 (Renaissance Amsterdam Hotel)

I don’t usually leave bad reviews, but this experience really deserves one. The check-in time at this hotel is already quite late 4:00p.m, which I thought was odd but fine. I arrived a little early at 3:00 p.m., and was told the room wasn’t ready yet, which I completely understood. I left my luggage and came back after 4:00, expecting everything to be sorted. When I returned at 4:10, I was told again that the room still wasn’t ready. The receptionist said she’d check with housekeeping and update me, but instead just put me to the side and never came back with any information. I waited around, feeling ignored and frustrated. By the time I came back again at 5:00 p.m., I had to wait another 15 minutes before they finally gave me a different room because the original one was still not ready. Honestly, it completely soured the start of my 訂房網站. After a long journey, the last thing you want is to be standing around the lobby for hours past check-in time. For a hotel with such a late check-in policy, I really don’t understand how rooms can still be unprepared at 4 p.m. It left a very bad first impression and set the tone for the rest of my stay, not the relaxing start to my holiday I was hoping for. To make things worse, when I went to collect my luggage from the concierge desk, it took them around 20 minutes to bring it out. The staff seemed very unorganized and were taking ages to come back with people’s bags. Overall, a frustrating and disappointing experience from the very beginning.

酒店離中央火車站很近，可以步行前往水壩廣場和阿姆斯特丹王宮，預訂的時候要求遠離電梯，結果房間就在電梯旁

I was welcomed so warmly by a young chap on reception, he was outstanding and we had a great chat as we were originally from the same hometown. I’ve stayed at this hotel many times mainly for the location. However, the hotel seems in a constant state of renovation (6 years now). The breakfast was expensive, but excellent. My only concern was that I paid a 70 Euro deposit in cash on arrival and was told it would be returned when checking out. When checking out 2 staff members took my details and returned me 19 Euro’s. When I challenged this it did eventually get resolved and I got my returned deposit, however the lady made a remark about how they wanted to keep my money and I replied you said that not me. My advice is that this may happen to many less savvy guests staying at the hotel, just check your refund carefully as this may happen frequently. Overall the hotel needs to complete the construction and bring back the hotel to its former glory of years gone past.

大堂前台都很大方，就是房間不大。但是還算乾淨。市中心很方便。酒店裝修，沒有健身房，給了一個卡，讓我去另外一個酒店的健身房。離這裡600多米，條件還算OK。沒有吃早餐，從外面看餐廳像個食堂，就放棄了。

早餐不錯。遇到火警測試，嚇的

Nice hotel and convenient place

兩個人實在是侷促 但位置不錯 剛裝修完味道很大

住了這麼多次國內外五星/豪華酒店，這次不得不吐槽： 1.萬麗酒店大門很小，沒注意看容易錯過，並且需要刷卡才能進門，進門後要下樓梯才能到大堂辦理入住，對提著大行李箱的旅客極不友好。亮點的服務是，工作人員會把行李幫送到房間。 2.在平台上顯示到店付23.98歐元，結果辦理入住時要求付65歐元，退房時退18歐元，實際付了47歐元。 3.我們是2人入住，但房間裡衹有配備1人份的拖鞋、毛巾、浴巾、1瓶礦泉水，打電話到前台一直未接，最終衹能下樓到前台要求增加2人份的配置，結果拖鞋還是沒增加。 4.無線WIFI網速慢，前台電話一直打不通。 5.與阿姆斯特丹同級別酒店相比，房間不大，也比較老舊，沒有淋浴間，而是在浴缸上進行淋浴洗澡。衞生間沒有排風扇，洗完澡煙霧繚繞，有點窒息。 6.早餐廳小，僅有不到10個餐桌，早餐樣式少

環境衞生一般

總體還不錯，符合要求